General Terms and Conditions

Version: June 2016

1) Scope
a) The following Terms and Conditions only apply for distance contracts between the company Toernell & Bluecher GmbH, Langäulistrasse 9, CH - 9470 Buchs, Switzerland (hereinafter: “the Seller” or “”) and its customers. If individual provisions are expressly related to consumers or to business owners, they only apply for those.
b) Different terms from the General Terms and Conditions are only applicable if they have been expressly accepted and confirmed by
c) The respective contractual language will be indicated on the order platform.

2) Product description
a) The images of the products are for illustration purposes only. The colors, size and quality of the images can be influenced by the monitor quality and its settings. Therefore, the product description is of relevance but not the image.
b) Unless otherwise indicated in the product description, the product is a newly produced coin. Used coins, which are identified accordingly, show signs of wear, which do not constitute a defect.
c) Errors and print errors remain reserved.

3) Offer and completion as well as storage of the contract
a) Information on is a non-binding offer to place an order. In order to place your binding order, please follow the interactive user guide of the ordering platform. Until the confirmation by clicking on the “Order now” button takes place, you can change or delete your entries at any time, or you can stop the order process by closing the page.
b) With your binding order, you are completing the purchase contract from your side. As soon as you receive the notice of acceptance from, the contract is validly concluded. If you do not get the notice of acceptance from after two weeks of receiving the confirmation that your order has reached us, it means that your order has been rejected. In that case, the order is no longer binding for you. Caution: the automatic confirmation that your order has reached us does not mean an acceptance of the contract offer.
c) Please note: we store the data from your order for internal purposes, for the effecting of the contract. However, you cannot retrieve this data from us. Therefore, please keep a copy of your order data if possible.

4) Prices and payment
a) The information about the currency of the indicated prices is indicated on the ordering platform for each country of delivery selected.
b) The prices do not include the costs for shipping; those costs will be indicated specifically during the order process before submitting a binding order.
c) The payment for the purchase price without deduction is due within 7 business days (Monday – Saturday) after completing the contract.
Deliveries will be made after receiving the payment in advance, once it is confirmed through Paypal or bank transfer.

5) Delivery, shipping
a) Delivery of the products is only possible to the countries indicated on the ordering platform. For delivery to other countries, please contact us by e-mail: [email protected]
In addition to the product price, you will have to pay for the shipping costs, which are indicated specifically during the ordering process, before the step of sending a binding order.
b) Unless indicated differently in the product description, or unless a different delivery period has been agreed upon, the products will be delivered in Switzerland and countries of the European Union within 10 working days (Monday – Friday) after receipt of the payment.
c) In case of delivery to other foreign countries, the delivery period is extended by 6 working days (Monday – Friday).

6) Warranty, customer service
a) The statutory warranty entitlement applies for unused items.
b) In case of entrepreneurs, warranty entitlements for unused items expire after 1 year. Warranty entitlements are excluded for used products.
c) You can contact our customer service by phone on +41 81 756 00 71 at the following times: Monday – Friday 08:30 a.m. until 1:30 p.m. (CET, Central European Time).

7) OS platform of the European Union for online dispute resolution
According to the ODR Regulation No. 524/2013 of the European Parliament and of the Council, European consumers may use the online dispute resolution platform (OS platform) to submit applications for extrajudicial settlement of disputes over contractual obligations arising from online sales contracts. You can reach the OS platform by using the following link: . Our email address is: [email protected]. does not take part in extrajudicial settlements.

8) Jurisdiction, applicable law
It is agreed that for claims arising from contracts with businesses, the sales law of the European Union will be applicable. For consumers, the law of Switzerland is applicable, as long as it is not contrary to a more favorable and compulsory law of the country in which the consumer is resident.
Unless a compulsory jurisdiction is applicable, the competent jurisdiction for disputes is the court where the head office of the Toernell und Bluecher GmbH is located.