Cancellation & Returns

Date: June 2016

Right to cancel
You have the right to cancel this contract within 14 days without giving any reasons. The cool-off period for cancellation is 14 days, from the date on which you or a third party designated by you, who is not the carrier, has or have taken the items resp. the last partial shipment into possession. In order to exercise your right to cancel you have to inform us, Toernell & Bluecher GmbH, Langäulistrasse 9, CH - 9470 Buchs, Switzerland, tel: +41 81 756 00 71, fax: +41 81 740 67 86, email [email protected], in writing with a clear declaration (for example by sending a letter by regular mail, fax or email) that you have decided to cancel this contract. You can use the attached sample of cancellation form for this purpose. The use of the form is, however, not mandatory. To comply with the cancellation period it is sufficient to send the declaration before expiry date of the cancellation period.

Effects of cancellation
In case you cancel this contract, we will reimburse all the payments that we have received from you, including shipping costs (except additional costs arising from choosing a different mode of shipping than the standard shipment offered by us) and repay immediately and at the latest within 14 days from the date we receive your notification of cancellation of this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless explicitly agreed otherwise. Under no circumstance we will pass on to you any kind of fee for the reimbursement. We may withhold the reimbursement until we received the items back or until you prove that you have returned the items – whichever happens first. You have to bear the actual shipping costs for returning the items. For a possible decline in the value of the items, you may be held responsible only in the case that this decline in the value results other than from the handling that is necessary to ascertain the nature, characteristics and functioning of the items.
Please note: the right to cancel is not applicable if you were exercising your commercial or independent professional activity at the conclusion of the contract.

The right to cancel does not exist for consumers in all the contractual cases that are listed in § 312 g of the German Civil Code (BGB), particularly not for contracts for the supply of
- items that are not already made and in which cases their production requires an individual choice or decision by the consumer or which are clearly tailored to the personal needs of the consumer


Sample cancellation form for consumers
If you would like to cancel the contract, please complete this form and return it to:

Toernell & Bluecher GmbH, Langäulistrasse 9, CH - 9470 Buchs, Switzerland

I/we hereby cancel the contract for the purchase of the following items/services:
Item number:
Order date:
Receipt date:
Order number:

Consumer’s first name and last name:

Street name, number:

Postal code and location:


Place, date: